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Last Updated: 25 Feb 2024
At Smart N Shop, we strive to ensure your complete satisfaction with every purchase. Please review the following policy regarding returns, refunds, and exchanges.
1. Return Eligibility
- You may return most unused and unopened items within 2 days of delivery.
- Products must be in their original packaging with all tags and accessories included.
- Returned items must be free of damage, scratches, or signs of use.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used personal care gadgets.
- Software or digital products.
- Products damaged due to customer misuse.
3. How to Initiate a Return
To start a return:
- Contact our support team within 2 days of delivery via:
- Provide your order number and reason for return. provide the video (proof) of product opening and snaps/vidoes (Proof) of the damaged item for claiming the order
- We will guide you through the return process and provide a return authorization number. we will claim your return / Refund for you and update you on your registered number.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a error on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping service for returns.
5. Refunds
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed within 5-7 business days and issued to your original payment method (or via bank transfer/JazzCash for Cash on Delivery orders).
- Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We only replace items if they are defective or damaged upon delivery. Please contact us immediately if you receive a faulty product.
7. Contact Us
For any questions about returns or refunds, reach out to us:
